At Royal Inning, we strive to ensure your satisfaction and provide an enjoyable fantasy cricket experience. This Refund Policy outlines the terms and conditions governing refunds for our services. By using our platform, you agree to comply with this policy and acknowledge that any refund requests are subject to the provisions outlined below.

Eligibility for Refunds:

Refund requests may be considered under the following circumstances:

a) Payment Error: In the event of a technical glitch or payment processing error, resulting in double billing or incorrect charges, you may be eligible for a refund of the excess amount. Please contact our customer support team with the necessary details to initiate the refund process.

b) Contest Cancellation: If a fantasy cricket contest is canceled by Royal Inning due to insufficient participation or any other reason, entry fees for that specific contest will be refunded in full to the respective participants.

c) System Outage: In case of a significant system outage or service disruption that affects the functionality of the platform and prevents you from participating in a contest, you may be eligible for a refund at our discretion.

Refund Process:

To request a refund, you must contact our customer support team within 24 hours of the incident or contest cancellation, providing details of the payment, contest, and reason for the refund request. Our team will review your request and determine if you meet the eligibility criteria. If approved, the refund will be processed within 5- 7 business days, and the funds will be returned to the original payment method used for the transaction.

Non-Refundable Circumstances:

Refunds will not be granted under the following circumstances:

a) Contest Entry: Once you have joined a fantasy cricket contest and the contest has commenced, entry fees are considered non-refundable, regardless of the contest outcome or your participation status.

b) Account Termination: If your account is suspended or terminated due to a breach of our Terms and Conditions, you are not entitled to any refund of unused funds or contest entries.

Currency and Exchange Rates:

All refunds will be processed in the same currency and at the same exchange rate used for the original transaction. We are not responsible for any fluctuations in exchange rates that may impact the refund amount.

Dispute Resolution:

If you disagree with a refund decision made by Royal Inning, you may reach out to our customer support team to discuss your concerns. However, please note that the decision of Royal Inning regarding refunds is final and binding.

Modification of Refund Policy:

We reserve the right to modify or update this Refund Policy at any time without prior notice. Any changes to this policy will be effective immediately upon posting on our website. It is your responsibility to review this policy periodically to stay informed of any updates.

For any questions or assistance regarding our Refund Policy, please contact our customer support team at plasifeedtechnologies@gmail.com. We are dedicated to ensuring your satisfaction and will be happy to address any concerns you may have.